I am writing to formally express my deep concern regarding the unjustified delay in processing my withdrawal request. I initiated a withdrawal of $126 USD from my account, following two recent bets:One bet was voided (resulting in a minor loss).The second bet was a $48.50 USD win. My initial deposit was $80 USD, and the requested withdrawal amount reflects my total available balance at the time. I intentionally chose this modest sum to test the transparency and efficiency of your withdrawal process.To date, 11 days have passed without resolution. Your support team cited an ongoing "verification of my betting activity" as the reason for the delay. As a bettor with over 10 years of experience across more than 50 licensed bookmakers, I can confidently state that such prolonged verification for a small withdrawal is unprecedented. Standard industry practice involves either resolving verification within 1–2 business days or, if concerns arise, voiding the contested bet(s) immediately—not withholding funds indefinitely.This situation is both unreasonable and damaging to your reputation. I selected your platform based on positive reviews and an expectation of fair conduct. Holding $126 USD for 11+ days without clear justification contradicts basic standards of customer trust and operational integrity.I demand the following actions be taken immediately:Process the full withdrawal of $126 USD to my original payment method.In the end they cancelled my winnings and returned my deposit of 80 dollars, do not have any business with this company, they have no money

Absolutely awful company. They prey on vulnerable people. I opened an account around 2 years ago, I lost control of my gambling & asked them to close down my account immediately, indefinitely. After 3 separate emails spread over a few weeks, with reassurances that my account would be closed, here we are 2 years on, the account still fully open. This time though, I won. Since my account opened, I’ve deposited over £500 GBP. I tried to withdraw a tiny amount (£100 GBP), only for it to be rejected. They want an even more thorough verification process. I’ve sent bank statements, phone bills, images of my card, only for them all the be rejected. They’ve been more than happy to continuously take my money, even when I’ve emailed for them to close it down, yet as soon as I win, they won’t pay out. Disgusting company, every 1* review is real. Avoid these, they are unlicensed, malicious & they prey on vulnerable people.

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