I have been waiting on a 5.6k redemption since 10/12 and have no hope that it will be completed in 2025. Do not put your money into this site unless you are okay waiting several months for any redemption. I am not aware of any other social casino in existence that takes more than 2 weeks at absolute maximum. I am getting worried that they will shut down before ever paying me out. Please do not waste your money here!

Well for starters they are taking forever to send me my winnings when I put in the request around 6:00 AM EST and it's now 3:00 PM and still nothing, and yes I know y'all have alot of customers but winnings should definitely be sent out in a timely manner! Y'all definitely need to work on your customer service agents as well and also the finance team to respond to emails in a timely manner and not just when they feel like it. Still have a help desk service ticket open for 72 hours for a double payment sent to same address and no one has contacted me through email to update me at all. I have sent in multiple emails trying to reach someone but no response. So for the record that's why I gave 2 stars. You guys really need to step your game up or you might start losing customers. I'm just saying. Thank you for your time. Have a great day!