I honestly can’t believe how difficult this casino has made it for me to self-exclude. In my experience, their “responsible gaming” policies feel completely meaningless because no one actually follows them.I first reached out through live chat, where I was told they “can’t close accounts” and that I needed to call support instead. So I called, only to be told that I needed to use live chat. When I went back to chat, they repeated again that they cannot help with self-exclusion. It felt like being stuck in an endless loop where no one takes responsibility.I’ve now sent three emails requesting self-exclusion, and I haven’t received a single reply. Not even an acknowledgement.For a company that advertises responsible gaming, my experience has been the complete opposite. I’ve tried repeatedly to follow their process and protect myself, but it feels like they’re making it as hard as possible.I’m extremely disappointed and genuinely concerned that a casino in 2025 can still handle self-exclusion this poorly. I will not be using this site again, and I strongly urge others to be cautious.EDIT: They wrote all this back, but know that I have yet to receive any email back from them after a week and my account is still fully active :)

Customer service is top notch. Agents are fast and efficient and go the extra mile.

THE BEST!! Took months to get a payout before I contacted casinomeister / literally in the space of a few days they got me my payout !! Super supportive and took care of it right away ! Simple easy and successful! What a wonderful service !! THANK YOU !

This new casino seems very vast with game options, fair and easy to use with good bonus offers - pleasant experience so far. It has a high trust score and will definitely return to play.