After receiving a bonus, I proceeded to complete the wager with the max cash out that was 100 USD.I proceeded to try and withdraw and was not able to since I had to renew my KYC data. I sent my documents and for a week I had no response untill it got to the day my bonus expired. My account was verified an hour or two after the bonus expired conveniently. I contacted support and I was told since the bonus expired they could not credit it. I was stolen 100USD because KYC took a week to start the process. They credited some pity 50 free spins in order to soften the issue. They told they could not credit the bonus but credited one?! Why not just credit me the 100USD I fairly wagered?Huge level of incompetence from the whole KYC and support side. I will not be playing in here ever again, and mind that I have been a user of Snatch for over two years and my account has a decent VIP status.

It is very difficult to get a win on this platform and it does seem like there's a pattern cuz it's very predictable of what's going to happen like if you get a decent win but not enough to cash out and have went days of depositing $50 $60 every day and not even getting one single bonus game. I'm adding to my review I have now counted my spins and I am at 567 spins and I have not yet got a bonus game yet and that is roughly $100 put in . Update on mine the next day so far have still not gone a bonus been today with 231 spins,so roughly around 600 spins and not a bonus game yet and I think only once have I gotten over what I deposited for a brief moment

Seems to pay out big when it does, more like often then big but lots of bonuses.