I strongly advise against playing or investing any money at this casino. Over the past three days, I’ve made repeated attempts to redeem a modest $100, only to be met with an exhausting cycle of delays and redundant verification requests. Because I once used my Skrill card—though not on my most recent deposit—I’ve been asked to submit a screenshot of my virtual card six separate times.I’ve already provided both my bank and Skrill statements to confirm account ownership, yet they continue to claim more proof is needed. Most recently, they’ve demanded evidence that the virtual card is “in my possession”—a request that’s not only unreasonable, but fundamentally nonsensical. By definition, a virtual card isn’t a physical object you can hold. It exists digitally. Asking for physical proof of a virtual item is just another tactic to stall and avoid paying out.I’ve requested my account be closed four times. Each time, they respond with vague promises to “check the status” or ask for yet another document. It’s a textbook runaround. The truth is, they have no intention of honoring withdrawals, and I have no intention of spending another dime on their site.

This casino had absolutely the worst customer service representative. I’ve had a monster for a phone representative. Their name was Simon. He asked for items I clearly explained I was having issues with, he is obviously slow… I understand why the company feels the need to hire folks who were in special Olympics… it just make the communication tough on clients