I was a little leary at first about getting my payout. After winning and trying to redeem they requested other documents so of course I thought the worse. Patience is a virtue. I did receive my winnings. I do like the selection of games and the promotions are usually really good. I keep playing here because overall the site has a good layout. Don't always judge your opinions on what you read. Try playing the casino first because I don't think you'll be disappointed!

Update: Paid out all redemptions - thank you.Update: It took 10 weeks but received first redemption today. Still nearly 9 weeks waiting for 2nd, but credit to company for honoring their obligations and trying to clear the backlog.Previous post - I have been waiting for 3-figure payouts for 6 weeks and 5 weeks respectively and have still not received my prizes despite promises to escalate.It's a shame because The Money Factory provides generous bonuses on purchases of gold coin packs - between 15-50%.