I recently submitted a formal complaint to CasinoGuru regarding Bino.bet, after waiting several weeks for a €3,996 withdrawal that is still stuck on “pending”. Despite multiple emails, Bino.bet continues to respond with vague excuses like “please wait” or “we are processing it,” but nothing ever happens.With my complaint, I included clear evidence: screenshots of the pending withdrawal, email conversations, and the exact dates involved.I’ve read many positive stories from other players who had their issues resolved through CasinoGuru, which gives me confidence that they take these cases seriously and genuinely try to help.I’ll update this review based on how things progress, but for now: huge respect to CasinoGuru for offering a platform where players can be heard. We truly need this in the online casino world.

This is a fraudulent platform, the customer service has always refused your withdrawal, I have deposited a total of 2756 US dollars here, the first withdrawal of 600 US dollars has arrived, now there are 2058 US dollars in the account, the customer service has refused to make a withdrawal and has been delaying time and promising to make a withdrawal today. After I refused to withdraw the money, I contacted customer service again and promised to withdraw the money today, but after several times, when I asked them again, they told me to contact the email, but I have been sending emails every day, but there has been no reply, now contacting the online customer service directly closes your chat window! This is a fraudulent platform that will never pay you out!My account is dowell522. I have the chat records with customer service, account deposit records, withdrawal records, and these are all available. I can provide these evidence, as well as a screenshot of the chat record where the customer service promised to make the withdrawal on the same day! Everyone be careful, they are just taking your money in a different way, what we see is just numbers!