Update: Paid out all redemptions - thank you.Update: It took 10 weeks but received first redemption today. Still nearly 9 weeks waiting for 2nd, but credit to company for honoring their obligations and trying to clear the backlog.Previous post - I have been waiting for 3-figure payouts for 6 weeks and 5 weeks respectively and have still not received my prizes despite promises to escalate.It's a shame because The Money Factory provides generous bonuses on purchases of gold coin packs - between 15-50%.

Good welcome bonus, a huge selection of games, customer support is always helpful

I love how they handle player feedback here. It feels like they actually care about user experience and make continual improvements based on what we say.

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